HDFC Bank, NCR win Asian Banker Technology Implementation awards

20 Apr 2010

India’s second-largest private bank, HDFC Bank, and NCR Corp. took home two prestigious awards from the 2010 Asian Banker Technology Implementation Awards, according to a news release from NCR. The awards, which recognized the HDFC Bank and NCR for multichannel capability and ATM installation and management solutions, were judged among 60 financial entrants.

HDFC Bank and NCR received the ‘Multi-channel capability’ award for innovative use of the NCR APTRA eMarketing solution, which is used by HDFC Bank to communicate with its customers and prospects in a seamless way across the Internet, e-mail, mobile, call center and ATM channels. And the best ‘ATM Installation and Management Solution’ award was given for HDFC Bank’s use of the NCR APTRA eMarketing solution to improve customer service, reduce ATM-transaction times and operating costs and establish new revenue channels through HDFC’s ATM network.

Shopping Guide to CRM Software for Small Business

By Lauren Goldman

April 20, 2010
If you own a small or medium business, entering the CRM software market can involve a system-wide implementation of a new business suite, or it can simply be the equivalent of dipping a toe in the water with the addition of a basic contact manager.



In either case, it's easy to dive into a solution that later turns out to be too small for your company's needs or too expensive to customize.

"I think it's really important for companies that are going down the CRM path to make sure that they know what they need before they even look at a vendor," said Brent Leary, co-founder and partner at CRM Essentials, "Do a really serious and honest analysis of what you're trying to accomplish, what your challenges are -- what are you trying to fix? Is it something related to losing customers, or is it something related to finding more customers or keeping them longer?"
Keeping It Simple

TANDBERG Is Now a Part of Cisco

Cisco TelePresence powers the new way of working, where everyone, everywhere can be more productive through face-to-face collaboration. By building your global video community, you can do more with less, transform your organization, drive competitive advantage and be greener.

TANDBERG is now a part of Cisco TelePresence. Cisco now offers the industry's most comprehensive and interoperable telepresence portfolio and an integrated architecture for face-to-face communication so you can collaborate, play, and learn in whole new ways.

Download:

Cisco TelePresence Solutions Overview Brochure (pdf) 

Source: Cisco.com

Magic Quadrant for CRM Multichannel Campaign Management

24 April 2009 Adam Sarner
Gartner RAS Core Research Note G00166621

Unica, SAS, Teradata and Oracle are leaders in the multichannel campaign management market. Infor CRM Epiphany moves into a niche position, refocusing on CRM in its installed base. Marketo enters the market in the fast-growing SaaS multichannel campaign management area, focusing on lead management.

Magic Quadrant for Sales Force Automation

22 July 2009 Robert P. Desisto
Gartner RAS Core Research Note G00168995

Oracle CRM On Demand joins salesforce.com and Siebel as leaders in the sales force automation Magic Quadrant.
Despite slow sales due to the economy, organizations continue to invest in sales force automation (SFA). Gartner has not seen a drop-off in customer requests for help with vendor evaluations related to SFA. We have seen slightly more emphasis on software as a service (SaaS) due to tight capital budgets and the use of smartphones to drive salesperson adoption. Most vendors have come up with service and/or integration capabilities with fast-growing social networks, but sales organizations have been relatively cautious in embracing social-networking integration with SFA.