Access Group wins Oracle Partner of the Year award for Siebel

E-Access Private Limited,part of Access Group, a leading IT services provider acrossPakistan was awarded the prestigious“SIEBEL PARTNER OF THE YEAR AWARD”by Oracle at a ceremony held at Serena Hotel, Islamabad on June 30^th 2010.

Oracle the undisputed leader in CRM space with its Siebel CRM Products, awarded e-Access to recognize its contribution in selling and successfully implementing Siebel CRM to Enterprise Customers in Pakistan. E-Access has worked closely with Oracle SAGE-WEST team to offer Siebel to various industries, particularly in financial institutions, FMCGs and pharmaceuticals.

The Award was received by Mr. Owais Zaidi, Chief Operating Officer, Access Group. Mr. Owais Zaidi, on this occasion commented that,“It’s an honor to receive the Partner of the year Award for Siebel. We are really passionate about the Siebel offering and our relationship with Oracle. Our belief and commitment towards Siebel enabled us to provide our customers with world’s best CRM solution to enhance their Front line productivity across Sales, Service and Marketing domains. We firmly believe in our relationship with Oracle and would like to extend special thanks to the Applications and Channels team for our combined success.

My special thank to our customers, as without their trust on us we would not have achieved this milestone.”

How Sybase rescued itself and became worth $6 billion

 Few companies get a chance at a second life. When John Chen signed on as CEO of Sybase in 1998, the database software vendor was, in Chen's own words, "a very, very dead company." Once a strong competitor to Oracle, Sybase had lost its way, in part because it missed the opportunity to enter the enterprise application market Oracle now leads.

Over the next decade, through the efforts of Chen and his team, Sybase turned around and reinvented itself as an enabler of the "unwired enterprise." Then, in mid-May, enterprise software giant SAP offered to aquire Sybase, citing Sybase's leadership in both mobile and in real-time analytics.

Best Practices in the Call Center: A Customer Touch-Point Methodology

Oracle the leading technology player talks about best practices in call center. The focus of this white paper on different touch point Web-self service, IVR, contact center agents, Face to face transactions.

1. First thing one should focus is to track the interlay of all the touch point mentioned above. Which will serve as a Key performance indicator.

2. To have one touch point linked with other e.g. web chat with call center agent available through website.

3. Create different view points or reports to track customer segments, frequent call records.

4. Define a matrix for plotting volume and complexity.

5. Define KPIs to be consistent with your new findings.

For more details download the white paper Download(pdf)

Magic Quadrant for Sales Force Automation

22 July 2009 Robert P. Desisto
Gartner RAS Core Research Note G00168995

Oracle CRM On Demand joins salesforce.com and Siebel as leaders in the sales force automation Magic Quadrant.
Despite slow sales due to the economy, organizations continue to invest in sales force automation (SFA). Gartner has not seen a drop-off in customer requests for help with vendor evaluations related to SFA. We have seen slightly more emphasis on software as a service (SaaS) due to tight capital budgets and the use of smartphones to drive salesperson adoption. Most vendors have come up with service and/or integration capabilities with fast-growing social networks, but sales organizations have been relatively cautious in embracing social-networking integration with SFA.